Job Description
As a Technical Application Specialist in our ERP Tools Support Group, you will support and enhance our ERP tools, ensuring they meet the needs of our clients. You will be responsible for troubleshooting issues, providing solutions, and maintaining high service quality. We are seeking applicants with strong problem-solving skills, analytical abilities, and excellent communication skills.
What you will be doing:
Confers with customers via phone, email, or chat to diagnose technical and/or system problems, troubleshoot, repair and test solutions. Fully documents and escalates if necessary.
Follows procedures to assist customers with utilizing and troubleshooting the application Tools provided to accomplish customizations, personalizations, and building queries/dashboards.
Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.
Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
Addresses concerns brought up by other departments such as customer experience or sales.
Assists in mentoring other team members.
Contributes and uses department's knowledge base articles and FAQ's.
What you will likely bring:
3+ years applicable experience and demonstrated success/knowledge.
Post-secondary education in a related discipline and/or industry knowledge/experience desirable.
Applicable experience and demonstrated success/knowledge.
Understanding of Microsoft web technologies.
Ability to effectively communicate both verbally and in writing.
Customer experience skills.
Knowledge of specific system application fundamentals and business processes.
Strong problem solving and troubleshooting skills.
Experience in a support environment with high call volumes desired.
Flexibility to accommodate coverage for US Western regions.
What could set you apart:
Familiarity with REST API and OData protocols.
Knowledge of Microsoft TSQL, ERP applications and analytical tools.
Knowledge of financial, manufacturing, retail, or distribution business processes.
Database administration, installation, and configuration experience.
Business travel may be required.
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About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Range:
Minimum: $62,000 USD Maximum: $100,000 USD
The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
Recruiter:
Mouy Bun