Technical Billing & FinOps Manager

Who we are: We are a leader in fraud prevention and AML compliance. Our platform uses device intelligence, behavior biometrics, machine learning, and AI to stop fraud before it happens. Today, over 300 banks, retailers, and fintechs worldwide use Sardine to stop identity fraud, payment fraud, account takeovers, and social engineering scams. We have raised $145M from world-class investors, including Andreessen Horowitz, Activant, Visa, Experian, FIS, and Google Ventures. Our culture: - We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere - We hire talented, self-motivated individuals with extreme ownership and high growth orientation. - We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. Location: - US or Canada (From Home / Beach / Mountain / Cafe / Anywhere!) - We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there About the role: We are seeking a highly analytical and technical professional to own finance-related workflows at the intersection of Finance, RevOps, and Product. You will serve as the primary architect and administrator of our Order-to-Cash ecosystem — spanning product configuration across our tech stack all the way through payment collection — and will be critical to ensuring our revenue scales accurately. This position requires significant cross-functional collaboration. You'll partner with Finance, RevOps, Sales, Customer Success, Partnerships, Product, and Engineering to develop billing logic for new products, troubleshoot issues, administer customer order changes, and improve the quality and reliability of our commercial data and workflows. A key part of this role will be establishing more structured processes suited to our next phase of growth. As you establish yourself in the role, you will take on increasing ownership in financial operations. An early area of expanded ownership will be our commissions process — taking responsibility for calculating and administering commissions for 40+ employees with a focus on accuracy, timeliness, and scalability. What you'll be doing: - Own the billing stack. Administer metering, usage, and billing logic for a complex, multi-SKU product set, primarily through our third-party billing software. - Manage monthly invoicing. Drive the invoicing process end-to-end, ensuring accuracy and completeness. Build structure where there currently is none. - Act as first-line billing support for GTM and Finance stakeholders on contract terms, billed usage, invoicing anomalies, discounts, and triage of configuration vs. engineering issues. - Enable internal teams on how to interpret billing data, and build processes that make billing data increasingly transparent and accessible across the company. - Enable customers to understand their invoices and contracts. - Implement new products. Partner with Product and Engineering to determine the best billing approach for new products, then implement that logic in our CPQ (working with RevOps) and billing software. - Support pricing and packaging rollouts — new SKUs, updated bundles, and new regions — ensuring changes are correctly reflected across downstream systems and invoices. - Inform pricing strategy by recommending models, particularly around renewal periods, that create win-wins for customers and the business. - Monitor operational health across your scope, identifying recurring issues, process gaps, and opportunities for systemic improvement. - Be an escalation point for the collections team when there is ambiguity in a contract discussion What you'll bring: - 5+ years of experience in Financial Operations, Business Analytics, or Business Systems Engineering with a proven track record of owning complex business logic. - Direct experience managing usage-based billing platforms (e.g., Metronome, Orb, Stripe Billing) and their integrations with Salesforce and ERPs. - Strong understanding of SaaS revenue recognition and how usage translates to revenue. - A customer-centric approach to handling invoice questions and billing inquiries. - Advanced SQL skills. - Comfort operating in a fast-moving environment as a cross-functional hub. Benefits we offer: - Generous compensation in cash and equity - Early exercise for all options, including pre-vested - Work from anywhere: Remote-first Culture - Flexible paid time off and Year-end break - Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific - 4% matching in 401k / RRSP - US and Canada specific - MacBook Pro delivered to your door - One-time stipend to set up a home office — desk, chair, screen, etc. - Monthly meal stipend - Monthly social meet-up stipend - Annual health and wellness stipend - Annual Learning stipend Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you. To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice https://www.sardine.ai/applicant-and-worker-privacy-notice.