Technical Operations Manager

Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The Quicknode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily. We are a global remote company with an HQ in Miami, Florida. THE ROLE Lead the people who make mainnet boring. You'll own a team of 5–10 Technical Operations Engineers (M3), set the bar for 99.99%+ uptime, and drive the operational excellence that lets us ship chains fast and keep them running. You run point on SEV-0/1 escalations, translate org priorities into quarterly goals, and build a team culture where engineers grow, toil shrinks, and incidents don't repeat. WHAT WE ACTUALLY NEED - People leadership: 3+ years (M3) or 5+ years (M4) managing SRE/DevOps/TechOps teams; you run effective 1:1s, grow careers, and keep on-call humane. - Technical credibility: hands-on background in Linux, Kubernetes, cloud (AWS/GCP/OCI/Azure), and observability (Prometheus/Grafana/Datadog). You can still read a flame graph. - Incident command: you've led SEV-0/1 responses, written RCAs that drove real fixes, and built processes that lower MTTR. - Operational rigor: SLO/SLA ownership, on-call scheduling, workload distribution—teams you run hit targets without burning out. - Cross-functional fluency: you partner with Product, Engineering, Security, and Support; you represent TechOps in customer escalations and audits. - Communication: you articulate complex failures simply—to engineers, execs, and customers. WHAT YOU'LL DO - Own team delivery: set quarterly goals, run sprints, ship infra projects and upgrades on time. - Drive reliability: maintain SLAs/SLOs, reduce incident recurrence, and keep the platform at 99.99%+. - Lead escalations: coordinate SEV-0/1 response, stakeholder comms, post-mortems, and corrective actions. - Grow the team: hire, mentor, run performance reviews, and build a culture of accountability and continuous improvement. - Reduce toil: champion automation initiatives that free engineers for higher-leverage work. - Coordinate cross-functionally: align with Product, Engineering, Security, and Support on priorities and rapid issue resolution. WHY THIS ROLE STANDS OUT - Leverage: multiply impact through a high-caliber team shipping real infrastructure at scale. - Ownership: you set the strategy, run the incidents, and see the results in production metrics. - Growth: deep exposure to blockchain protocol operations while leveling up distributed-systems leadership. - Remote-first: async culture, follow-the-sun coverage, sustainable on-call. - Compensation: region-aligned, bonus-eligible, transparent from the start. THE BAR: SIGNALS WE CARE ABOUT - Teams you've led hit reliability targets and kept attrition low. - Post-mortems you wrote drove systemic fixes, not blame. - You've scaled a team through a growth phase—hiring, onboarding, leveling. - You balance technical depth with people leadership; engineers trust your judgment. - You simplify processes and reduce toil; your teams ship faster over time. - Prior blockchain/Web3 infrastructure experience (not required, but we'll notice). - Community leadership: conference talks, published writing, open-source contributions. PROCESS Steps may vary slightly by region/level; we keep it lean. 1. 30-min Initial HR screen—cultural fit & logistics 2. 45–60 min Leadership interview—management experience, operational expertise (with Hiring Manager) 3. 45-min Technical interview—infrastructure strategy, reliability practices, incident management 4. 30-min Executive leadership interview—strategic vision, leadership alignment (M4 focus) 5. 15–30 min Founders interview—values alignment & strategic fit 6. Offer & start date 7. Onboarding begins ~1 week prior to official start International ranges, in local currency, will be discussed during the hiring process with applicable candidates. This role is eligible for a quarterly bonus tied to company and individual goal achievement. We consider years of experience, level of proficiency in job function, the technical competencies required and location when determining base salary ranges for positions and levels. The Quicknode compensation philosophy includes pillars to ensure fair and unbiased compensation for all employees. To design and deliver total reward offerings that are employee-centric. To offer a competitive benefit package in all locations where we operate. To prioritize attracting and retaining the best talent globally. To maintain a high-performing and flexible way of working. During the hiring process, we are committed to discussing compensation openly and honestly. We encourage candidates to share their salary expectations and requirements early, allowing for an individualized discussion. We know that our total rewards practices impact the lives and wellbeing of our employees. Therefore, we will never stop learning about the market, our business, your needs, and how best to achieve our goals through thoughtful and data-driven practices. If you have any questions or require further information about the compensation for this position, please don't hesitate to reach out to your Recruiter.  We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.