Technical Support Engineer - Simulation, EMEA

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies. If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers. For more information about our privacy policy and how to manage cookies, visit our Privacy Policy. Job Title: Technical Support Engineer - Simulation, EMEA Location: Gallarate / Home-office (Italy) Employment Type: Full-time   The job   This is an excellent opportunity to launch and grow your career in technical support within one of the world's leading industrial software companies. You will join a talented and supportive team of professionals who are passionate about helping customers get the most out of AVEVA's Simulation software. You will complete a thorough onboarding and training programme before taking on your own customer cases, with continuous guidance and mentoring from experienced colleagues. Over time, you will build deep expertise in AVEVA's Simulation portfolio, develop strong customer relationships, and grow into a trusted technical advisor. If you are curious, eager to learn, and genuinely enjoy helping people solve problems, this role is for you.   Key responsibilities  Complete our structured onboarding and training programme to build a solid foundation in AVEVA Simulation products, including AVEVA Process Simulation, PRO/II, and Dynamic Simulation. Support customers in their day-to-day use of AVEVA Simulation products, responding to technical enquiries with guidance from senior team members where needed. Develop your troubleshooting skills by reproducing customer problems, analyzing simulation models, identifying potential causes, and collaborating with senior engineers, Product Management, and R&D teams when required. Assist in the delivery of customer training courses and workshops, both remotely and on-site, growing towards independent training delivery over time. Contribute to the team knowledge base by creating and maintaining knowledge articles, best practice guides, and technical documentation. Support software evaluations and pre-sales engagements by providing technical input under the guidance of more senior colleagues. Represent AVEVA professionally at customer meetings, user groups, and industry events as your experience and confidence grows.   Essential requirements  Bachelor's degree in Chemical Engineering, Process Engineering, or a related engineering discipline. Up to 3 years of experience in the process industries or a related field. Recent graduates with strong academic backgrounds in process engineering or simulation are welcome to apply. Fluent Italian and English in both written and verbal. Willingness to travel regularly across Italy and the wider EMEA region. Eagerness to learn, a self-motivated mindset, and genuine enthusiasm for technical problem solving.   Desired skills  Some familiarity with process simulation tools (e.g. AVEVA APS, PRO/II, Aspen Plus, HYSYS, or similar) from academic or industrial experience is an advantage. Familiarity with industrial sectors such as refining, petrochemicals, chemicals, energy transition, or renewables. Good communication skills with clear and professional in both written and verbal interactions with customers and colleagues. Empathy and a customer-first mindset, patient, attentive, and committed to delivering a positive experience even in challenging situations. A reliable team player who is proactive, supportive of colleagues, and always willing to go the extra mile. What success looks like Completing onboarding and independently handling customer cases within your first year. Building confidence and expertise across the AVEVA Simulation portfolio over time. Developing strong customer relationships built on trust, responsiveness, and technical credibility. Growing into a valued contributor to team knowledge, training delivery, and customer success. Laying the foundation for a long-term career in technical support, consulting, or presales within AVEVA. Commercial at AVEVA  Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.    If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.    Find out more: https://www.aveva.com/en/about/careers/  AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.  Background checks will be conducted in accordance with local laws and may, subject to those laws,  include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.   Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.