Technical Support Engineer

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Customer Care Mission We help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications technology and troubleshooting, help our customers rapidly resolve any issues, publish online knowledge articles, and communicate proactively for any incidents that occur. Why this role matters As a Technical Support Engineer at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, who are integrating our real-time communication APIs and SDKs. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company! IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW... What you'll do Please note the role has Fixed shift timing: 14:30 - 22:30 IST Investigate, troubleshoot, diagnose and resolve technical issues related to cloud communication platforms Actively drive Knowledge-Centered-Service methodologies by capturing, refining and publishing solutions into our Knowledge Base Problem-solve, have a natural curiosity and demonstrate the ability to learn rapidly Communicate effectively (both verbal and written) across diverse audiences, from technical developers to non-technical stakeholders and customers What you'll bring 1+ years in Technical Support, ideally within the telecommunications, CPaaS or SaaS sectors Experience navigating the CPaaS Business Messaging ecosystem, with a demonstrated understanding of A2P SMS, RCS, and/or OTT channels. Experience in supporting API or SDK implementation and/or integration Technical literacy in networking fundamentals and the ability to navigate the complexities of API-driven ecosystems What's in it for you In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. #LI-MW1 There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.