Temp - HR4U Guide

We are seeking a HR4U Guide who will provide a seamless customer experience to Regeneron’s employees and the broader Human Resources community with all inquiries related to HR employee programs and services, HR policies, processes, and procedures. This person will be a front-line HR support representative for our employees, working to meet all expected service levels, performance goals and the full scope of services provided while ensuring that each case is fully documented in the Case Management system. Please note, this is a 12 month temporary contract. As a HR4U guide, a typical day might include the following: Routine Inquiries: Receiving inbound inquiries via multiple channels (phone, web-form, chat). Working with the customer to understand the complexity of their needs and escalating issues to Tier 2 for resolution as appropriate Non Routine Inquiries: Require investigating areas of issue and determining methods to resolve problems routing  inquiries as appropriate to ensure timely resolution Completing Transactional activities: EDM uploads, employee file requests, wellbeing reimbursements, parents leave processing, employment verifications, Get Connected notification list, etc Upholding HR4U service center policies, procedures, work instructions, and Sop's and maintaining customer satisfaction Participating as SME to OPEX projects that require HR4U Guide Support; providing feedback and insight on how the employee "thinks" and making recommendations on portal layout, process, and knowledge related to the project at hand Responsible for identifying areas of content that are missing or requiring enhancement to reduce escalations via "Missing Information Tracker" and attend ing "Missing Information" weekly meeting with knowledge team to prioritize the changes Relaying opportunities for improvement of daily processes and assisting in the implementation of these initiatives; many of these may result in projects, demands, or content enhancements Attend daily huddle, weekly team meeting and missing information Completing weekly training assignments (service center trainings assigned weekly) Perform other tasks as assigned To be considered for this position you should have a BS/BA in related field with 2+ years of relevant experience or equivalent combination of education and experience. Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive culture that provides comprehensive benefits, which vary by location.  In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels! For additional information about Regeneron benefits in the US, please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/.  For other countries’ specific benefits, please speak to your recruiter. Please be advised that at Regeneron, we believe we are most successful and work best when we are together.  For that reason, many of Regeneron’s roles are required to be performed on-site. Please speak with your recruiter and hiring manager for more information about Regeneron’s on-site policy and expectations for your role and your location.   Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business. For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions.  For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location. Please note that certain background checks will form part of the recruitment process.  Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.