VP, Customer Growth and Retention

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there. For more information, visit arcadia.io. Why This Role Is Important to Arcadia The Vice President, Customer Growth and Retention is a senior leadership role within Arcadia’s newly established Client Value Office. This role exists to maximize value, strengthen long-term partnerships, and drive sustainable expansion revenue across Arcadia’s largest and most strategic accounts. As Arcadia continues to scale, this role ensures our enterprise customers not only renew, but deeply adopt, expand, and rely on Arcadia’s platform to achieve their clinical, financial, and operational goals. This leader will sit at the intersection of sales, customer success, and value realization, owning the strategy and execution that turns customer outcomes into durable growth. What Problems Will You Solve? · Under-realization of value across complex enterprise customer environments · Misalignment between customer strategic objectives and Arcadia solution adoption · Missed or late-stage expansion opportunities due to unclear value articulation · Inconsistent executive engagement and growth planning across top accounts How This Role Drives the Business By leading enterprise-level value realization and strategic growth efforts, this role directly impacts retention, expansion ARR, and customer lifetime value. It strengthens Arcadia’s position as a trusted, long-term partner in value-based care and healthcare analytics transformation. What Success Looks Like In 3 months - Deep understanding of Arcadia’s platform, enterprise customer segments, and value propositions - Strong relationships established with leaders in Customer Success, Growth, Product, and Solution Delivery - Completion of an enterprise account portfolio review identifying priority growth opportunities and upcoming renewals - Executive listening sessions initiated across key enterprise customers In 6 months - Launch of a repeatable enterprise customer strategic growth framework aligned to Arcadia capabilities - Direct influence on expansion pipeline creation with measurable uplift in qualified opportunities - Successful value realization interventions within multiple high-impact enterprise accounts  In 12 months - Material contribution to retention and expansion revenue targets - Enterprise customers expanding adoption across additional modules, analytics programs, or services - Documented customer value stories used to support renewals, expansions, and marketing - Established reputation as a strategic growth partner across Arcadia’s enterprise portfolio