Job Description
We’re building the AI-driven future of customer success, from retention to growth!
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Xactly Technical Admin to join our Sales team reporting to the Revenue Compensation Manager. This role is a remote role based in Mexico.
In this role, you’ll play a key role in enabling accurate, scalable, and efficient sales compensation operations by managing and optimizing the Xactly Incent platform and translating complex compensation plans into reliable system logic. This is a great opportunity for someone who thrives in a fast-paced, highly collaborative environment and enjoys working cross-functionally with teams like Sales, Customer Success, Finance, RevOps, and GTM Operations. The ideal candidate brings strong skills in Xactly system administration, data analysis and reporting, and stakeholder collaboration.
What You'll Do:
Manages and administers the Xactly Incent platform, including configuration, maintenance, and troubleshooting to ensure optimal performance.
Manages permissions, access, personalization, new user set up, and similar system operations and setting for Xactly users.
Translates compensation plan documents into system logic, ensuring accurate and auditable calculation outputs.
Designs and maintains system workflows for plan changes, exceptions, and adjustments.
Performs monthly, quarterly, and annual system setup, including User/Position management and hierarchy updates.
Conducts UAT Testing to ensure system accuracy.
Provides technical guidance during plan design discussions, advising on system capabilities and constraints.
Troubleshoots and resolve Xactly configuration issues as they arise.
Collaborates with RevOps and GTM team to implement commission and bonus plans, ensures seamless data integration and process efficiency.
Develops and maintains detailed documentation for Xactly processes, configurations, and procedures to ensure transparency and knowledge sharing.
Identifies opportunities to streamline and automate compensation processes, reducing manual intervention and cycle time.
Creates and monitors reporting for end users, creating transparency through easily understandable reports and dashboards that provide clear insights into commission and/or bonus structures and performance metrics.
Provides technical support, troubleshooting, and training to the commission team, equipping them with the knowledge to train end users effectively.
Develops and maintains the comprehensive Functional Requirement Documentation (FRD) for the current plan year, detailing all functional components, business rules, and data mapping requirements. This documentation will serve as a crucial resource for ongoing system enhancements and user training.
Continuously assesses and enhances system functionality by staying informed of product updates and new features and implements relevant improvements.
Ensures data security and integrity within the Xactly system, adhering to company policies and regulatory requirements.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We're Looking For:
3-5 years of experience with the Xactly platform, focusing on system configuration and a Bachelor’s degree in Computer Science, Information Systems, or Business Administration (or equivalent combination of education and experience), is required.
Capable of managing multiple priorities and delivering high-quality results within deadlines.
Proficiency in data analysis and reporting, with the ability to manage complex datasets and reporting solutions.
Proven ability to translate business requirements into system logic and maintain accurate, auditable calculations.
Excellent problem-solving skills, showcasing attention to detail and precision.
Strong collaboration skills, with the ability to communicate effectively with internal stakeholders.
Nice-to-have skills:
Experience with Xactly CEA or Xactly Connect
Experience with Salesforce or other CRM systems is preferred.
Xactly Certified Administrator or equivalent certification is highly preferred.
Familiarity with data visualization tools, (e.g. Sigma, Tableau, Power BI) for enhanced reporting capabilities.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.