Lead Product Manager, AI Capabilities

AI AT ZAPIER At Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 12/03/2025 Location: North America (Canada & United States) Hi there! My name is Anna Marie, https://www.linkedin.com/in/amclifton/ (or sometimes AMC) and I’m the Head of Zapier's AI orchestration, an experimental AI workspace, and this role will report to me. I'm seeking a Lead Product Manager to lead the vision and execution of Zapier’s AI Capabilities team — the group building the shared foundation that will power all of our runtime AI products, including Agents, Chatbots, and AI by Zapier. As a Senior PM for AI Capabilities, you’ll define and deliver the platform that will make every AI experience at Zapier smarter, faster, and more reliable. This is a foundational role: the AI Capabilities platform is just starting up; you’ll help design it from the ground up. You’ll partner closely with engineering, design, and product teams across Zapier to build the APIs, runtime infrastructure, and orchestration layers that will power our next generation of AI-driven automation. Your mission is to make it effortless for AI product teams to deliver features that delight users; without reinventing the wheel every time. You’ll collaborate cross-functionally to: - Build the shared platform and APIs that power AI across Zapier’s 8,000+ integrations. - Partner with product teams to unify and evolve our AI runtimes into a single, reliable orchestration layer. - Enable AI teams to focus on delivering features that matter while your platform handles the underlying complexity. Translate cutting-edge AI and LLM capabilities into reusable, well-designed services. - Define success metrics that ensure your platform drives measurable quality, reliability, and developer velocity. Zapier is uniquely positioned for this moment: with deep integration capabilities, a vast ecosystem, and millions of users already automating their work, your platform will set the foundation for how AI experiences are built and scaled at Zapier. If you’re excited about shaping the core platform that thousands of AI experiences will rely on, read on. - Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/ - Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/ - Zapier Guide to Remote Work https://zapier.com/learn/remote-work/ - Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/ - Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/ If you're passionate about building intelligent, user-facing AI products and want to define how agents will work across thousands of tools, we’d love to hear from you. ABOUT YOU - You’re an experienced Product Manager with a strong technical foundation. You’ve worked on deeply technical or platform-oriented products; things like developer platforms, ML infrastructure, or AI/LLM (Large Language Model)-based systems. You’re comfortable navigating complex systems and working hand-in-hand with engineers to make them simple, scalable, and reliable. - You’re a builder at heart. This is a greenfield effort, so you thrive in ambiguity. You can take a blank canvas, gather input from multiple stakeholders, and turn it into a clear roadmap that balances technical feasibility with product impact. - You’re self-directed and collaborative. You excel in prioritization, roadmap planning, and leading cross-functional teams from ideation to launch. You’re transparent with your stakeholders and skilled at overcoming roadblocks to continue delivering value. - You’re bold, pragmatic, and obsessed with results. You set big goals and you back them up with diligence on why they matter and how we’ll achieve them. You are committed to delivering measurable business outcomes. - You are a skilled communicator. Zapier is a 100% remote team and relies heavily on asynchronous communication. You excel at selecting the right tools and communication styles, whether you’re articulating your team’s vision, roadmap, and progress, or building momentum across the company. - You are available for team meetings between 10am - 3pm ET. While we often communicate asynchronously, product teams have 5 overlapping business hours for team meetings and effective collaboration. WHAT YOU’LL DO - Lead Product Vision and Strategy for Zapier’s AI Capabilities platform, aligning it with our broader company and AI goals. - Work cross-functionally with engineering and other AI product teams to deliver the shared APIs and infrastructure that enable AI-powered experiences. - Shape the developer experience for internal teams who will build on top of this platform, ensuring ergonomics, reliability, and ease of use. - Translate AI/LLM capabilities into productized components that power new user experiences. - Partner with multiple AI product teams (Agents, Chatbots, AI by Zapier) to unify runtimes into a single, reliable AI orchestration service. - Define success metrics and use data to inform prioritization, roadmap decisions, and iteration. HOW TO APPLY At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct https://zapier.com/jobs/zapier-code-of-conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here https://zapier.com/legal/data-privacy. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. APPLICATION DEADLINE: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource https://docs.google.com/document/d/1VzesvLsgVG2RDRPtGvBF8CbcB9ZA-Hsddg0P2ildBb8/edit for a list of countries where we currently cannot have Zapiens permanently working.