Technical Support Engineer

Veriff is hiring a Technical Support Engineer for its ANZ/APAC region. As a Technical Support Engineer, you will solve the hardest problems that our customer-facing teams have to escalate. Ultimately, you will be a person that our customers trust—they will rely on you to provide timely and accurate solutions to their technical and integration problems. Hence, if you’re naturally a helper, enjoy assisting people with technical issues, and can explain technical details in a simple way, we’d like to meet you! You'll help us protect honest people online by: Taking ownership of reported issues and ensuring their resolution Conducting research, diagnosis, troubleshooting, and identifying solutions to address system and service problems Escalating unresolved issues to the appropriate developers and documenting standardized solutions for the knowledge base Handling crises in the event of feature failures or application downtime Developing, tracking, and reporting on key metrics Participating in an on-call rotation and leading production incidents You are the right future Veriffian for the job if you have/are: Experience in Technical Support or similar role Basic understanding of software programming Fluency in both written and spoken English Fundamental knowledge of APIs Comfortable creating longer SQL queries Capability to troubleshoot web applications Comfort working with Mac, Linux, and Windows A proactive approach to teamwork, a solutions-oriented mindset, and excellent interpersonal skills You’re an especially awesome match if you have/are: Bilingual in English and Mandarin Experience with JIRA, Confluence, and Github Built smaller applications or integrated services Some knowledge of TypeScript, Python, Postgres, or ReactJS Eligible Locations: Australia (Remote) Why Veriff? We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include... Full-remote job within our eligible locations in the (please see above) Extra recharge days per year on top of your annual vacation days Stock options that ensure you share in our success Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally Learning and Development and Health & Sports budgets that you are free to tailor to your own needs Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you! Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy. #LI-CY1