Workplace Operations Manager

About Us: Here at Ambience, we never set out to be just another scribe. We’re building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country. Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work. Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency and inpatient settings at the top health systems in North America. Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners. We value candor, positivity and deep thought — and we expect a lot from each other because we know the problems we’re solving truly matter. Ambience was ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report, recognized by Fast Company as one of the Next Big Things in Tech, named one of the best AI companies in healthcare by Inc., and selected as a LinkedIn Top Startup in 2024 and 2025. We’re backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins — and we’re just getting started. THE ROLE: We’re looking for an exceptional Workplace Operations Manager to own and continuously elevate the San Francisco workplace experience at Ambience. This is a highly visible, high-ownership role responsible for ensuring the office runs with quiet reliability while feeling warm, energized, and deeply intentional. You’ll treat the workplace as a product — designing scalable systems, anticipating needs before they surface, and eliminating friction so teams can do their best work. From infrastructure and vendor management to onboarding readiness, culture, events, and long-term space strategy, you’ll serve as the operational backbone of our in-person environment and a key steward of Ambience’s culture. This role is ideal for someone who thrives in ownership-heavy environments, operates calmly amid complexity, and takes pride in building spaces people genuinely want to be in — not just functional, but world-class. (SF based, 3-5 days a week onsite) WHAT YOU’LL DO: Deliver a World-Class Office Experience Own day-to-day office operations to ensure the SF space is reliable, welcoming, and frictionless. Be the in-office point person for guests, deliveries, vendor coordination, and real-time issue resolution. Lead Onsite Onboarding & Logistics Manage physical onboarding end-to-end — from workspace setup and equipment to meals and access. Partner with People Ops and IT to ensure Day 1 readiness and own equipment logistics for onboarding/offboarding. Own Space Strategy & Growth Planning Track space utilization, maintain seat maps, and plan for future headcount needs. Manage real estate relationships and lead reconfigurations, expansions, or relocations as the team scales. Drive Culture Through Space & Events Plan intentional in-office events that foster connection and belonging. Own the aesthetic, layout, and vibe of the space, and serve as a visible culture carrier for employees, guests, and candidates. Build Scalable Workplace Systems Create and maintain SOPs, dashboards, and workflows that optimize procurement, safety, inventory, and cost. Partner cross-functionally with People, Finance, IT, and Facilities to ensure seamless workplace operations. WHO YOU ARE: - An experienced, operationally excellent workplace leader who designs and runs reliable systems, anticipates issues before they escalate, and sets a high bar for precision and follow-through - A high-ownership builder who treats the office and workplace experience as a product, taking end-to-end responsibility and continuously improving how the environment supports the business - Calm, adaptable, and solutions-oriented, able to navigate ambiguity, manage competing priorities, and lead through change without creating unnecessary friction - A strong systems thinker who documents processes, builds scalable and repeatable workflows, and enables others to operate confidently and independently - A trusted, warm, and professional communicator who partners effectively with employees, leaders, and cross-functional stakeholders, and manages external vendors with clarity and accountability - Comfortable being hands-on and onsite while also operating at a strategic level — overseeing vendors, budgets, office infrastructure, events, and space planning, and stepping in where needed to make things happen - Bringing 4–6+ years of experience in Workplace, Office Operations, Facilities, or similar roles, with demonstrated ability to manage complexity in a fast-moving environment - Highly organized with excellent written and verbal communication skills; bonus experience with Notion, procurement tools, asset management systems, or space planning platforms Pay Transparency We offer a base compensation range of approximately $110,000-$165,000 per year, exclusive of equity. This intentionally broad range provides flexibility for candidates to tailor their cash and equity mix based on individual preferences. Our compensation philosophy prioritizes meaningful equity grants, enabling team members to share directly in the impact they help create. If your expectations fall outside of this range, we still encourage you to apply—our approach to compensation considers a range of factors to ensure alignment with each candidate's unique needs and preferences. Life at Ambience Working at Ambience means opting into a high-ownership, high-trust environment built for people who want to grow fast, operate decisively and focus on work that matters. This could be the right place for you if you want to - Work on mission-critical AI technology that directly improves clinicians’ day-to-day lives and health system financial health across some of the most complex, high-stakes workflows in the world. - Join a “dream team” culture where we hire exceptional people, expect exceptional outcomes and invest deeply in feedback and continuous growth. We operate as a championship team, and that means being ok with hard, uncomfortable, ambiguous problems that lead to real greatness. - Operate with real ownership and accountability in an environment where there are no bystanders: If something is broken, we fix it! You will have meaningful autonomy and be expected to drive work to completion. To help you do your best work, we pair these expectations with benefits intentionally designed to help you feel supported and safe at Ambience and beyond. Some of our key benefits include - Comprehensive medical, dental, and vision coverage for you and your dependents - 401(k) with a company match of up to 3% of base salary - A remote-friendly culture (with a San Francisco HQ) and full equipment provisioning to ensure you can work effectively from wherever you’re based. - Parental leave to support your family needs - Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered - Flexible time off with no annual cap, company-wide holidays and an annual holiday shutdown from December 24–January 1 designed to support real rest and long-term sustainability. Ambience Healthcare is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other legally protected status. We encourage applicants from all backgrounds to apply. Ambience is committed to supporting every candidate’s ability to fully participate in our hiring process. If you need any accommodations during your application or interviews, please reach out to our Recruiting team at accommodations@ambiencehealthcare.com recruiting@ambiencehealth.com. We’ll handle your request confidentially and work with you to ensure an accessible and equitable experience for all candidates. Ambience Healthcare has become aware of scams targeting jobseekers with fake jobs and even interviewing people. Our emails will always come from @ambiencehealthcare.com. We would never our ask candidates to download apps or make any form of payment(s). If you are contacted through WhatsApp, Telegram, similar but fake email domains, or asked to make a payment, these contacts are not legitimate. Report the issue immediately to LinkedIn and the FBI https://www.fbi.gov/how-we-can-help-you/scams-and-safety.