Ops Analyst, Professional Services

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role: We are seeking an Operations Analyst – Professional Services to support the operational and analytical needs of our Professional Services organization. This role will report to Sr Operations Analyst and work closely with the Operations Director, Resource Managers, and cross-functional stakeholders to ensure accurate reporting, strong operational hygiene, and efficient execution across forecasting, resource planning, compliance, and month-end activities. This position is ideal for an early-career professional looking to develop skills in services operations, analytics, and global business support within a fast-paced, international environment. What you will be doing: Operations & Business Support Help document, maintain, and improve operational processes and workflows. Maintain analytical reports covering services revenue, bookings,utilization and delivery mix (e.g., partner vs. internal consultants). Support continuous improvement of business reporting processes to align with organizational changes. Provide regular operational analysis to support business objectives and assist with services team enablement sessions (e.g., compliance processes, global updates, and services attach reporting). Assist with improvements to operational management systems and tools. Assist with reviewing and processing backlog, utilization, and forecast data. PTO coverage for the Sr Ops Analyst Timecard & Utilization Management Track and follow up on missing timecards for consultants and partners. Monitor submitted but unapproved timecards and coordinate with Delivery Managers, Project Coordinators, or approvers to ensure timely approval. Assist Sr Ops Analyst in reviewing Estimated vs. Actuals by comparing planned billable hours against recorded time. Identify trends or significant variances, summarize findings, and escalate issues where appropriate. Perform weekly checks to ensure required billable and non-billable hours are submitted (adjusted for public holidays). Support weekly utilization reviews and reporting. Project & PSA Operations Review newly created projects to ensure accurate setup, assignment, and data quality (dates, milestones, region, currency, ownership). Assist with project triage, including assigning projects to the appropriate Delivery Manager or Project Coordinator. Monitor and report on: Expired projects Projects with zero hours logged Project extensions Support PSA contact onboarding, record maintenance, and data accuracy. Verify targets and cost accuracy within PSA systems. Month-End & Billing Support Assist with pre-month-end and month-end close activities. Audit non-billable milestones to ensure billable time is not incorrectly logged. Support reporting of end-of-month (EOM) and end-of-quarter (EOQ) metrics. Assist with setup and monthly review of Services Credits projects. Review project milestone reports to ensure planned hours are not exceeded. Resource Planning Support Assist with Resource Planner activities, including creating internal assignments and identifying potential double bookings. Assist Resource Managers with ad hoc administrative tasks related to the Resource Planner, including maintaining assignments, supporting public holiday planning, and ensuring data accuracy. Support the creation and upkeep of resource management documentations like RM meeting planner playbooks, and process guides. Support coordination between Operations and Resource Management teams to align staffing with forecasted demand. What you bring: Bachelor’s degree in Business, Finance, Operations, Analytics, or a related field. 3+ years of experience in Revenue Operations, Sales/Services Operations, Strategy, FP&A, Consulting, or similar roles within SaaS or Professional Services. Proven experience driving operational performance in a regional or international context. Advanced analytical expertise leveraging SQL for data extraction and transformation, paired with advanced Excel techniques (Power Query, pivot tables, complex formulas, and modeling) to deliver accurate forecasting, utilization analysis, and executive-level reporting. Excellent stakeholder management and cross-functional collaboration skills Experience with Tableau or other BI tools. Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. 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