Job Description
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for an InP - ITIL Release & Deployment Management Analyst Senior to join our ever-evolving Enterprise Operations Team and help us unleash the potential of every business.
What you’ll own
We are seeking an experienced Release Manager to join our Enterprise Operations team, responsible for planning, coordinating, and governing Salesforce platform releases across Enterprise (LOB). This role is critical in ensuring changes are delivered safely, efficiently, and with minimal disruption to business operations while maintaining a high standard of quality, compliance, and operational stability.
You will work closely with product teams, developers, administrators, architects, engineers, business analysts, testing teams, and business stakeholders to manage the end-to-end release lifecycle across the Salesforce ecosystem. This includes coordinating deployments, managing release schedules, overseeing change control processes, mitigating release risk, and driving continuous improvement in release management practices.
As the central point of coordination for platform changes, you will ensure that Salesforce releases are planned, tested, approved, communicated, and successfully deployed in alignment with enterprise governance standards.
Own and manage the end-to-end Salesforce release lifecycle across multiple products, teams, and environments.
Develop and maintain release calendars, deployment schedules, and release roadmaps across the Salesforce ecosystem.
Coordinate release activities across Salesforce Core, Agentforce, Data Cloud, Experience Cloud, integrations, and supporting platforms.
Facilitate release planning, go/no-go decisions, deployment readiness reviews, and release governance forums.
Manage change control processes, ensuring all changes are appropriately assessed, approved, documented, and communicated.
Coordinate dependencies across development, testing, business readiness, infrastructure, and operational support teams.
Drive release risk management, identifying potential conflicts, issues, and deployment impacts before production implementation.
Partner with engineering teams to support CI/CD adoption and automation of deployment processes.
Ensure comprehensive release documentation, deployment plans, rollback procedures, and implementation records are maintained.
Support testing coordination, including system integration testing, regression testing, user acceptance testing, and deployment validation activities.
Lead production deployment activities and act as the central point of coordination during release events.
Monitor release outcomes, deployment success metrics, and post-release performance to drive continuous improvement.
Manage communication plans to ensure stakeholders are informed of release schedules, impacts, outages, and business readiness activities.
Coordinate incident resolution and rollback activities when required following production deployments.
Ensure releases comply with enterprise governance, security, audit, and regulatory requirements
What you bring
Minimum 5+ years of experience in Release Management, Change Management, or Delivery Management within enterprise technology environments.
Experience managing releases across Salesforce environments including Sales Cloud, Service Cloud, Experience Cloud, and related technologies.
Strong understanding of Salesforce deployment processes, environment management, and release best practices.
Experience working with:
Salesforce DevOps processes
CI/CD pipelines
Git-based source control
Automated deployment tools
Environment strategy and management
Experience coordinating complex releases involving multiple teams, stakeholders, and technology platforms.
Strong knowledge of change management, risk management, and governance processes.
Familiarity with Salesforce deployment tools such as:
Copado
Gearset
Salesforce DevOps Center
AutoRABIT
Azure DevOps
Understanding of testing lifecycle activities including SIT, UAT, regression testing, and release validation.
Experience managing release schedules, dependencies, and production deployment activities within Agile delivery environments.
Knowledge of Agile delivery methodologies including Scrum, Kanban, and SAFe Agile.
Excellent organisational and planning skills with the ability to manage multiple concurrent releases and competing priorities.
Strong stakeholder management and communication skills, including the ability to coordinate senior business and technology leaders during major releases.
Proven problem-solving skills with the ability to remain calm and decisive during critical deployment activities.
ITIL Change Management certification or equivalent experience is highly desirable.
Salesforce certifications or experience within Salesforce platform delivery teams would be beneficial
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
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